Edutex Crest - Professional Esports Brand Development & Career Growth

Information We Collect

At Edutex Crest, we collect information that helps us provide better career development services focused on esports brand building. The data we gather falls into several categories, each serving specific purposes in delivering our educational programs.

Personal Identification: Name, email address, phone number, and mailing address when you register for our programs or contact us directly.

Professional Information: Career background, gaming experience, brand development goals, and industry interests to customize your learning experience.

Technical Data: IP address, browser type, device information, and website usage patterns to improve our platform performance.

Communication Records: Messages, inquiries, and feedback you share with our team through various channels.

Learning Progress: Course completion status, quiz results, and participation metrics to track your development journey.

We never collect sensitive personal data like financial information, health records, or biometric data unless specifically required for program certification purposes.

How We Use Your Information

Your information helps us create personalized learning experiences and maintain high-quality educational services. We process your data based on legitimate business interests and your consent where required.

We use collected information to deliver course materials, track your progress through our esports brand building programs, and provide technical support. Your professional background helps us recommend relevant content and connect you with appropriate learning opportunities.

We never sell your personal information to third parties or use it for purposes unrelated to your education and career development.

Communication data enables us to respond to your inquiries, send program updates, and notify you about new opportunities that match your interests. Technical information helps us maintain platform security and improve user experience across different devices and browsers.

Data Sharing and Third Parties

Edutex Crest maintains strict controls over data sharing. We work with carefully selected service providers who help us deliver educational content and maintain our platform infrastructure.

Our hosting providers, email service platforms, and analytics tools may process your data on our behalf. These partners operate under strict confidentiality agreements and can only use your information for purposes we specify.

We may share anonymized, aggregated data for research purposes or industry insights, but this information cannot be traced back to individual users. In rare cases, we might need to disclose personal information to comply with legal requirements or protect our legitimate business interests.

When partnering with industry professionals for guest lectures or mentorship programs, we only share relevant professional information with your explicit consent.

Your Rights and Choices

You have significant control over how we handle your personal information. These rights ensure transparency and give you options for managing your data relationship with us.

Access Your Data

Request a complete copy of all personal information we hold about you, including usage history and communications.

Correct Information

Update or fix any inaccurate personal details in your profile at any time through your account settings.

Delete Your Account

Request complete removal of your personal information from our systems, subject to legal retention requirements.

Limit Processing

Restrict how we use your information while maintaining access to essential services and your learning progress.

Data Portability

Export your learning data and personal information in a structured format for use with other services.

Withdraw Consent

Opt out of non-essential communications and data processing activities at any time without affecting core services.

To exercise any of these rights, contact our privacy team directly. We respond to all requests within 30 days and provide clear explanations of any limitations or requirements.

Data Security and Protection

Protecting your information is fundamental to our operations. We implement multiple layers of security measures to safeguard personal data against unauthorized access, alteration, or disclosure.

Our technical safeguards include encrypted data transmission, secure server infrastructure, and regular security audits. Access to personal information is strictly limited to authorized team members who need it for their specific roles.

We maintain backup systems to prevent data loss while ensuring these backups receive the same security protections as primary data storage. Regular security training keeps our team updated on the latest protection methods and threat recognition.

While we implement industry-standard security measures, no system is completely immune to risks. We continuously monitor and improve our security practices.

If a security incident affects your personal information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.

Data Retention Periods

We keep your information only as long as necessary to fulfill the purposes outlined in this privacy policy. Different types of data have different retention periods based on legal requirements and business needs.

Data Type	Retention Period	Reason for Retention
Account Information	Active account + 3 years	Service delivery and user support
Learning Progress	Active account + 5 years	Certification records and transcripts
Communication Records	2 years from last contact	Customer service and dispute resolution
Technical Logs	12 months	Security monitoring and system maintenance
Marketing Data	Until consent withdrawal	Promotional communications and content

When retention periods expire, we securely delete or anonymize the relevant information. Some data may need to be kept longer for legal compliance, but we'll always use the shortest retention period possible.

International Data Transfers

As a Malaysia-based organization serving the regional esports community, most of your data is processed within Malaysia and neighboring countries with similar data protection standards.

Some of our service providers may process data in other countries, particularly for cloud hosting and communication services. When this happens, we ensure appropriate safeguards are in place through contractual obligations and compliance with international data transfer frameworks.

We evaluate the data protection laws and practices of any country where your information might be processed, ensuring adequate protection standards are maintained regardless of location.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. These tools help us remember your preferences and improve our services over time.

Essential cookies enable basic website functionality like login sessions and security features. Analytics cookies help us understand which content is most valuable to our users and where we can make improvements.

You can control cookie settings through your browser preferences, though disabling certain cookies might affect some website features. We don't use tracking technologies for advertising purposes or share this data with advertising networks.

Children's Privacy

Our services are designed for individuals aged 16 and older who are interested in professional esports career development. We don't knowingly collect personal information from children under 16 without parental consent.

For users between 16-18 years old, we may require parental consent for certain program activities. If we discover we've collected information from a child under 16 without proper consent, we'll delete that information promptly.

Parents and guardians can contact us to review, modify, or delete information about their children at any time.

Policy Updates and Changes

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data protection practices. Significant changes will be communicated to you through email or prominent website notices.

Minor updates that don't affect your rights or how we handle your information may be posted directly to this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you disagree with any changes to our privacy practices, you can contact us to discuss your concerns or exercise your right to delete your account and associated data.

Privacy Policy